General Questions
- What does Pre Order mean?
- I would like to receive a donation for a charitable event I am hosting. Can you provide a donation?
- How can I unsubscribe from your marketing emails?
- What is your privacy policy?
- How long does it take for customer service to respond to my ticket?
- How can I reach out to customer service regarding my order?
Personalization Policy
Ordering Information
- I ordered a 100% cotton shirt and received a 90% cotton, 10% polyester shirt. Did I get the wrong item?
- I received a notification that an item was back in stock, but when I went to purchase it, it was sold out again. Can I still purchase this?
- Why was my order canceled?
- I want to purchase an item that is out of stock. Can this be done?
- How can I place my order?
- Why are there different time frames for processing and shipping?
Shipping, Tracking and Delivery Information
- I was charged a fee because I used a forwarding service to ship my packages. Who is responsible for that fee?
- I don’t like a certain postal carrier and want you to use a different carrier, is that possible?
- Can you ship to a PO BOX?
- I live out of the country, but have a U.S. Military address, can you ship it to me?
- I did not receive all of the items in my order!
- My tracking information says my order was delivered, but I didn’t get it, or it is arriving later than expected.
Cancellations and Changes
- I need to add an extra item to my order. Can you update this for me?
- I ordered the wrong size/color/quantity! Can you please update this for me?
- How can I update my address if a shipping label has been created?
- Can I change the address on my order after it has been submitted?
- I just placed my order, can I cancel it?
Returns and Exchanges
- The item I purchased arrived damaged. What can I do?
- I received the wrong item, what can I do?
- Can I exchange items in my order?
- Can I use my own shipping label?
- I don’t have a printer at home. How do I print my return label?
- Do I have to pay for the return shipping label?
Payment Information
Coupon Codes and Discounts
- Will the pricing, discount, or payment information be displayed on the package sent to the recipient?
- Do you match competitors’ prices?
- My order should qualify for FREE SHIPPING, why was I charged?
- I forgot to include my discount code when I placed my order. Can you add this code for me?
- Can I use multiple discount codes in my order?
- My coupon code didn’t apply to all of my order!