General Questions
- Product care instructions
- How can I reach out to Customer Service regarding my order?
- How long does it take for customer service to respond to my ticket?
- What are your Customer Service hours?
- What does "pre-order" mean?
- What is a business day?
Personalization Policy
Ordering Information
- Why was my order canceled?
- I want to purchase an item that is out of stock. Can this be done?
- I got a back-in-stock email, but it sold out again. Can I still buy it?
- How can I place my order?
- What is the ordering process for your store?
- Why are there different time frames for processing and shipping?
Shipping, Tracking and Delivery Information
- When will I receive my item?
- My order says that it has shipped, but the tracking information hasn't been updated.
- My tracking says my order was delivered, but I didn’t receive it. What should I do?
- I did not receive all of the items in my order!
- What is your general shipping policy?
- Where do you ship from?
Cancellations and Changes
- I just placed my order, can I cancel it?
- I ordered the wrong size, color, or quantity. Can you update my order?
- Can I change the address on my order after it's been submitted?
- How can I update my address if a shipping label has been created?
- Can I add another item to my order after it's been placed?
Returns and Exchanges
- Can I return my order?
- I received the wrong item, what can I do?
- The item I purchased arrived damaged. What can I do?
- Do I have to pay for the return shipping label?
- How long does it take to receive a credit on my return?
- Do I get a full refund on my return?
Payment Information
Coupon Codes and Discounts
- How can I apply a coupon or discount code to my order?
- Why didn't my discount code apply to my whole order?
- Can I add a discount after placing my order?
- I signed up for the newsletter, but I never received my 15% off coupon.
- Can I use multiple discount codes in my order?
- Do you offer discounts for veterans or active military?